Satisfaction
Returns & Refunds
Our commitment to your satisfaction.
14-Day
Peace Of Mind
Under the Consumer Contracts Regulations 2013, you have the right to return your purchase within 14 days of receipt for a full refund. No hassle, no stress.
How To Return
01
Contact Us
Email info@drinkfonzo.com with your order number.
02
Pack It
Ensure products are unused and in original packaging.
03
Ship It
Use the provided label or our return address in your email.
04
Get Refunded
Refunds processed within 14 days of receipt.
Eligible
- → Unopened products
- → Original packaging
- → Proof of purchase
Not Eligible
- ✕ Opened food/drink
- ✕ Missing packaging
- ✕ Items used or damaged
The Refund Process
1
We'll send you an email confirmation on receipt
2
Inspection usually takes 48 hours
3
Approved refunds hit your card in 5-10 business days
4
Final notification sent when funds are dispatched
Damaged Order?
We'll Fix It.
If your order arrives damaged, contact us immediately at info@drinkfonzo.com. We'll send a replacement at no cost.
Email Returns Team